Overview
Refund and Return Policy
Warranty/ Refund and Return Policy
- We will warranty any product exhibiting any manufacturing defect or any missing parts. Within 15 days. You can expect a refund when we receive the product back. Please allow time for your bank to process the refund.
- We feel absolutely confident in offering you a 100% satisfaction guarantee for all products. If you are not absolutely 100% satisfied with your product and are not willing to share your experience with a friend, please contact us for return, exchange, or refund information. Forensic Auto Detailing does not pay, refund or reimburse any shipping charges.
- Contact us at Scott@forensicautodetailing.com
- Please allow 7 to 10 days of processing time to ship orders. Some may take longer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 102 Hooper Dr South Point OH 45680.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at scott@forensicautodetailing.com for questions related to refunds and returns.